Customer Retention Report 2019 and Mailchimps mockumentary series / Ep. #34

Customer Retention Report 2019 and Mailchimps mockumentary series / Ep. #34

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#GrowthTalks featuring Mick Griffin. In this episode we discuss:

+ Customer Retention Report by Brightback https://brightback.com/blog/b2-c--b2-...

Discounts and deals are the most popular retention tactic
Companies are mostly not yet collecting data to act upon
SMB-focused Companies are better in customer service then Enterprise-focused Companies

+ MailChimp launches their own mockumentary series https://mailchimp.com/presents/

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